Best Rate Guarantee
Booking direct with us guarantees you the best possible rate for your stay.
In the unlikely event you do find a better rate for same room type, reservation dates and booking policy on a non-Cavendish website, please send us a screen capture of the final reservation page where payment is required, to firstname.lastname@example.org
as we will match it accordingly after validation.
Our Best Rate Guarantee policy does not apply to the following rate types:
- Qualified discount rates available to members of special programs or associations (i.e., AAA, senior, government, loyalty, employee discounts);
- Rates not publicly available, such as negotiated Group or Corporate rates
- Package rates that include the room and other components such as parking, entertainment, or meals excluding breakfast;
- Rates found on bidding or auction sites where the hotel brand, the specific hotel, the hotel location or price is not known until booking is finalised.
- Any other unpublished or private rates or sites requiring login.
The claim should be submitted within 24 hours of your booking with The Cavendish London website or Central Reservations team.
Best Cancellation Rate
Only applicable when you book our Best Flexible Rate