Ascott Cares - 9 Commitments to Hygiene and Cleanliness

The Cavendish London has now fully reopened. We look forward to your visit.

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Ascott Cares Hygiene Excellence and Safety Label

The Cavendish London received the acclaimed Ascott Cares Hygiene Excellence and Safety Label by Bureau Veritas (BV). A world leader in testing, inspection and certification services, BV conducted field audits at the hotel to ensure that the nine commitments under Ascott Cares met the stringent requirements of BV’s inspection programme.

Things to note before your next stay

Valet Parking:

  • Valet parking will be unavailable until further notice.
  • It is not always necessary to pre book. If you do wish to book please contact the team
    on +44 (0) 20 7389 3529 or [email protected]


  • You are encouraged to use the stairs wherever possible.
  • Lifts should be occupied by guests from the same room or one family. Do not enter the lift if already occupied. 

Luggage Handling: 

  • We encourage guests to handle their own luggage. 
  • If any assistance is required, we will always seek approval from guests to disinfect the luggage exterior before handling.

If you have any questions or concerns, please contact our team on +44 (0) 20 7930 2111 or [email protected] before your visit.

Our Commitment to Hygiene and Cleanliness

At The Ascott Limited, we have always focused on ensuring stringent standards of cleanliness and safety for our guests, staff and partners. The 9 key commitments of our Ascott Cares protocol will further reassure you of our dedication to ensure a safe environment throughout your stay with us. 
1 Our Staff

1: Our Staff

  • Distribution of personal protective equipment (PPE) kits to staff, such as masks, protective screen, gloves, sanitisers, according to specific job requirements. Clear and visible signs on proper use and disposal.
  • Regular non-invasive temperature screenings at staff entrance and exit locations (implementation may vary from country to country depending on local regulations and laws).
  • Enforce safe “physical distancing” protocols for employees at workplace including staff recreational rooms, staff cafeteria, staff accommodation and all other employee areas.
  • Regular disinfection of workspace, high-touch surfaces and increased sanitisation of staff accommodation.
  • Regular training for our employees to ensure proper awareness on health hygiene and updates on local regulations.
  • Protocols and regular training on swift and appropriate responses.
  • Leverage technology to create virtual community for social activities and events in lieu of on-site activities. Use of internal social media platforms and technology tools to meet training commitments.
  • Greetings to be reduced to non-contact methods.
2 Guest Safety

2: Guest Safety

  • Accessibility of medical masks and hand sanitisers at high traffic areas or on request.
  • Guests are to provide health and travel declarations and undergo temperature checks upon entry of the property and within property’s shared facilities during health situations (where applicable and required by local authorities).
  • Filling up of health and travel declaration form upon check-in/ check-out when required by local authorities.
  • Dedicated room within property for health emergency usage.
  • An Ascott Cares champion on property for internal coordination and to liaise with local health authorities and local health facilities.
  • Partnership with telemedicine operators are being explored to increase comfort and reassurance of our guests during their stay.
3 Physical Distancing

3: Physical Distancing

  • Limiting the number of guests in high touch zones such as front desk, lobby, dining room, lifts and other shared facilities (minimum distance might vary from location to location according to local regulations). Safe distancing measure also apply to car parks.
  • Permanent floor markers as visual guide for guests to follow.
  • Re-arrange/ remove furniture in lobby area and other interaction points to allow safe distancing, comfort and facilitate a smoother flow of traffic.
  • Enforcing a limit on number of visitors in guests’ unit.

4 housekeeping

4: Housekeeping

  • All cleaning staff to wear gloves and masks.
  • Increased disinfection and cleaning frequencies, especially for all high touch public areas and frequently touched guest room areas and items. Antimicrobial coatings and effective disinfecting technology will be applied in the lifts where possible to enhance safety.
  • Regular review of quality and standards for third party vendors and cleaning chemicals approved by the local authorities for disinfection and sanitisation.
  • Encourage innovative disinfection technologies.
  • All linen are washed and treated at high temperatures.

5 Apt Rooms

5: Guest Rooms

  • Guest rooms maximum capacity (number of guests/ visitors) is strictly adhered to, without exceptions. 
  • Additional health preventive amenities in the room. 
  • Protocols in place to ensure the high hygiene standards of wall-mounted shower amenities.
  • Number of decorative items in the units, such as cushions and bed runners, is being reviewed.
6 Food Beverage

6: Food & Beverage

  • We will contact you by email or SMS text message to confirm your reservation and we also request that you provide or reconfirm the mobile telephone number of the primary contact of your party to ensure that we comply with the Government’s ‘Track and Trace’ procedure.  This will only be used in the event of a case of coronavirus.  This data will be stored in line with GDPR regulations and deleted after 21 days.
  • Providing hand sanitiser and face masks at the entrance upon request.
  • The number of tables in the restaurant & lounge area have been reduced to maintain social distancing guidelines. We will do everything we can to ensure you feel comfortable with your seating arrangements
  • Digital menus via QR codes are available along with single use disposable menus upon request.
  • All items will come direct from the kitchen on ordering a la carte style and plated individually
  • We encourage our provide grab & go breakfast boxes as an alternative to existing breakfast offerings.
  • All Petrichor reservations must be cancelled no later than 48 hours before your dining date to avoid any charges. Please ensure you cancel within the time specified.
7 Shared Facilities

7: Meeting Facilities

  • Rules and regulations specific to each facility (such as meeting rooms and guests’ lounges) have been revamped to meet our enhanced commitment to hygiene, cleanliness and physical distancing.  
  • Facilities that are not able to meet those criteria will remain closed until further notice.

8 Contactless Paperless

8: Contactless & Paperless

  • Contactless check-in and check-out process options to be exercised where possible.
  • Use of Cashless payment methods where available, in addition to existing traditional options including Visa, Mastercard, American Express and Diners Club Card. 
  • De-clutter paper amenities such as pen, paper and guest directory - providing digital manuals to operate kitchen appliances as well as digital newspapers and magazines. 
  • Operation of water dispenser, coffee machine and vending machine in public areas are available. Hand sanitising gel is provided for guests to use before and after using any machine. 

9 Our Vendors

9: Our Vendors

  • Improved Supply Chain visibility to ensure enhanced hygiene and safety regulations and regular reviews of our vendors to guarantee enhanced hygiene standards.
  • Tighter measures during deliveries. Temperature check of delivery person and details are captured for contact tracing (implementation may vary from country to country depending on local regulations and laws).
  • Enhanced HACCP (Hazard Analysis and Critical Control Points) training and procedures are rolled out for all deliveries, both deliverer and receiver.
  • Laundry vendors have to comply with local health and hygiene regulations.