Ascott Cares - 9 Commitments to Hygiene and Cleanliness


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Ascott Cares Hygiene Excellence and Safety Label

The Cavendish London received the acclaimed Ascott Cares Hygiene Excellence and Safety Label by Bureau Veritas (BV). A world leader in testing, inspection and certification services, BV conducted field audits at the hotel to ensure that the nine commitments under Ascott Cares met the stringent requirements of BV’s inspection programme.

Things to note before your next stay

Valet Parking:

  • Valet parking will be unavailable until further notice.
  • It is not always necessary to pre book. If you do wish to book please contact the team
    on +44 (0) 20 7389 3529 or [email protected]


  • You are encouraged to use the stairs wherever possible.
  • Lifts should be occupied by guests from the same room or one family. Do not enter the lift if already occupied. 

Luggage Handling: 

  • We encourage guests to handle their own luggage. 
  • If any assistance is required, we will always seek approval from guests to disinfect the luggage exterior before handling.

If you have any questions or concerns, please contact our team on +44 (0) 20 7930 2111 or [email protected] before your visit.

Our Commitment to Hygiene and Cleanliness

At The Ascott Limited, we have always focused on ensuring stringent standards of cleanliness and safety for our guests, staff and partners. The 7 key commitments of our Ascott Cares protocol will further reassure you of our dedication to ensure a safe environment throughout your stay with us. 
1 Our Staff

Our Staff

The well-being of all our staff is of utmost importance. Happy and healthy staff allows us to do our best to serve you.
2 Wellness and Security

Wellness & Security

For increase comfort and reassurance of our guests, additional health and safety protocols have been implemented.
3 Social Distancing

Social Distancing

Social distancing practices are in place to reduce person-to-person contact.
4 Hygiene and Cleanliness

Hygiene & Cleanliness

Processes in accordance with global standards, have been enhanced across all our properties including stringent food safety programme.
5 Contactless and Paperless

Contactless & Paperless

Accelerate the implementation of contactless check-in and payment processes as well as reducing paper usage.
6 Our Vendors

Our Vendors

Enhanced protocols and collaboration with our vendors and partners to ensure stringent health requirements are met.
7 Go Green

Go Green

Our sustainability programme is a commitment to transforming our practices and protecting our environment in the communities that we operate in.