VISION:
The vision of The Cavendish London is to be 'The best 4 star hotel in London' with Special People creating Special experiences'. This goal forms the central focus of our business strategy and is always top of our agenda. In order to achieve our vision, we understand the importance of service excellence and are continually looking for ways to move The Cavendish forward, stand out from our competitors and be different. Our vision is not just to be the best for our customers; we also want this for everyone working for us.
Our employees are the 'special people creating special experiences' and The Cavendish believes in recognising individuals and teams who have a passion for service and deliver service excellence.
Our five Shine Values will provide you with an insight into our working environment and culture. As you can see our values are simple and will translate across all nationalities, they support our vision and give you an indication of how we do things. As a team member we provide you with a friendly, yet professional working environment which will support and encourage you to make the most of your potential.
SHINE VALUES:
"We set our sights high and deliver great results"
"We do the right thing for our customers to show them we care"
"We're one team, pulling together"
"We're straight forward and have respect for each other"
"We care about our environment and our community"
WHAT ELSE CAN YOU EXPECT?
As our Vision is to be 'The best 4 star hotel in London with Special People creating Special experiences', our Departmental Managers are expected to role model our values and will inspire, motivate and engage their teams to deliver excellence. The Cavendish is a busy hotel which, challenges our staff to be the best and every department is continually pushing forward with new ideas and initiatives.
To support our values, we set ourselves key goals and 2007 was a great year for us. Firstly our kitchen and restaurant team were awarded an AA Rosette for our restaurant food and in December 2007, the hotel was accredited with the Hospitality Assured Standard, which recognises the highest standards of service excellence within hospitality. We have enjoyed continued success year after year (see our awards page) and one of the highlights was becoming a Sunday Times Best Companies to Work for in 2010 and increasing our position from 99th to 35th in 2011. In both 2010 and 2011, we were the only hotel in the top 100 small companies, something we are all very proud of.
Our working environment is friendly and we want you to have 'fun' at work, as if you are genuinely enjoying your work this will have a positive impact on your colleagues and of course our guests.
You will also see from our website that we were awarded Considerate Hotel of the Year in 2007. Our commitment to reducing our impact on the environment is something we take very seriously and is an ongoing project.
As an employee we expect you to support all existing initiatives from recycling waste correctly to turning off unused equipment, and if you have any additional ideas, they will certainly be considered. We all have a responsibility and we can all make a positive impact.
You will find The Cavendish is very open and honest; we take the time to communicate to our teams through departmental meetings, staff consultative meetings and a monthly update from our Managing Director, Ciaran Fahy. We want to know what you think about your working environment and how it can be made better, which is why we run a Staff Survey each year through the Best Companies Process.