LONDON TOURISM AWARDS
On 5 November 2009, The Cavendish Hotel on Jermyn Street was presented with the most highly acclaimed accolade from the UK tourism industry for "Outstanding Customer Service" in the prestigious Visit London Awards 2009.
The Cavendish Hotel was selected for the Gold Award by a panel of experts from a notable line-up of entries, including Madame Tussauds and the Victoria & Albert Museum.
The award was given to The Cavendish Hotel for developing and implementing a comprehensive customer service improvement strategy over the past four years, resulting in customer satisfaction scores of over 95%.
Ciaran Fahy, Managing Director at The Cavendish Hotel, is thrilled with the success. "These awards reinforce our goal of being the best four-star hotel in London, with Caring People Creating Special Experiences. The Cavendish Hotel prides itself on the quality of service, training, development, engagement and retention of our fantastic staff. We are a very strong and energetic team and this is reflected in the service that we extend to all customers."
He continues, "Our team training programme was key to providing excellent customer service. In the past year we have invested over 900 hours in training our team." The Cavendish Hotel is a modern and contemporary hotel redesigned by Noel Pierce. It is situated in the heart of Piccadilly, on London's prestigious Jermyn Street. In the Edwardian era the hotel was run by Rosa Lewis, the infamous "Duchess of Duke St", famous throughout London Society for her hospitality and cooking skills.
The Cavendish Hotel continues this tradition today, thanks to its attentive staff, variety of facilities and meticulous care in all the services offered.
The Cavendish Hotel also scooped a Bronze Award in the "Sustainable Tourism Award" category. The hotel received the award for its continued efforts on reducing energy usage and increasing recycling, as well as its sustainable food policy.