Ben Malpass - Concierge
Meet Ben Malpass, Head of Concierge at The Cavendish London
Originally from Sydney, Australia, Ben Malpass has been working at The Cavendish London since January 2005. He began his career in concierge 14 years ago, and has been working in London for eight years. In this time, Ben has developed an extensive knowledge of London and built up an immense network of local and global contacts to ensure that the response to any request is always 'yes'!
Since joining The Cavendish London, Ben and his team have achieved guest satisfaction scores of close to 95%. Ben's focus is on leading his team from the front and ensuring that guests receive the highest standards of service at all times. Whether it be dinner for two at the Ivy or tickets to the FA Cup Final, Ben, Richard and Nick are always on hand to help, believing that 'no' is not an answer!
Ben began his career back in 1994 at the Hilton Hotel in Sydney as pageboy. He was soon promoted to concierge and in 1997 was selected for the Annual Golden Keys Scholarship to study at the International Concierge Institute in Montreal. On his return to Australia in 1999, Ben became Head of Concierge for the Hilton Hotel in Sydney. In 2000, he relocated to London, where he has worked for various four and five-star hotels. Ben is a proud member of 
The Society of the Golden Keys - Les Clefs d'Or, the world's most recognised and respected professional hotel concierge organisation (http://www.goldenkeysconcierge.co.uk/aboutus.html).
Ben Malpass Profile
Name: Ben Malpass
Born: Sydney, Australia
Favourite attraction in London: Tower of London... Where else in the world would you find such a wonderful castle that was built over 900 years ago in the middle of such a vibrant and modern city?
Most unusual request: A guest requested a library be installed in his suite within 24 hours
Favourite day off: A country walk followed by lunch alongside the river in my local village pub in Kent
Major exhibitions
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Madejski Fine Rooms - Royal Academy of Arts
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Bodyworlds: 24th October - 23rd August 2009. Anatomical exhibition by Dr Gunther von Hagens at the 02
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Rothko: 26th September - 1st February 2009. This is the first significant exhibition of Mark Rothko's work to be held in the UK for over 20 years and takes place at the Tate Modern.
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The Art of The Poster: 16th October - 31st March 2009. History of art on the underground at the London Transport Museum.
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Byzantium 330-1453: 25th October - 22nd March 2009. This ambitious exhibition highlights the splendours of the Byzantium Empire compromising around 300 objects, some of which have never been displayed in public before, taking place at the Royal Academy of Arts.
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Campaign for the Titians: 20th October - 20th November 2008. For one month only, Titan's 'Diana and Actaeon' has come to London, for the first time in two centuries, this display will reunite the painting with its sequel - 'Death of Actaeon'. Taking place at the National Gallery.
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Paths to Fame: Turner Watercolours: 30th October - 25th January 2009. The exhibition tracks the evolution of Turner's extraordinarily incentive and entrepreneurial approach to making watercolour landscapes, taking place at the Courtauld Gallery
Hot West End shows
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Buddy - Duchess Theatre
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Dirty Dancing - Aldwych Theatre
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Grease - Piccadilly Theatre
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Jersey Boys - Prince Edward Theatre
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Joseph and the Amazing Technicolour Dreamcoat - Adelphi Theatre
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Hairspray - Shaftesbury Avenue
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Zorro - Garrick Theatre
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Phantom of the Opera - Her Majesty's Theatre
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Avenue Q - Noel Coward Theatre
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Rain Man - Apollo Theatre
To view our recommended London Attractions, please click here.
Gift Vouchers
Now available at The Cavendish London! We offer a wide selection of gift vouchers from relaxing weekend break stays to culinary dining experiences. Why not give the gift of a truly memorable experience? Please click here to view our gift voucher offerings.
The Concierge team at The Cavendish
Ben, Richard and Nick look forward to welcoming you to the Cavendish London and are here at your service. They can arrange any of the services listed below and more. Put them to the test and see what requests you can challenge them with!
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Sightseeing Tours
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Restaurant reservations and recommendations
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Theatre bookings
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Tickets to London's attractions
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Courier services
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Airport transfers
... Just email concierge@thecavendishlondon.com with your requirements and questions - we're always here to help!