Meet Ben Malpass, Head of Concierge at The Cavendish London
Originally from Sydney, Australia, Ben Malpass has been working at The Cavendish London since January 2005. He began his career in concierge 14 years ago, and has been working in London for eight years. In this time, Ben has developed an extensive knowledge of London and built up an immense network of local and global contacts to ensure that the response to any request is always 'yes'!
Since joining The Cavendish London, Ben and his team have achieved guest satisfaction scores of close to 95%. Ben's focus is on leading his team from the front and ensuring that guests receive the highest standards of service at all times. Whether it be dinner for two at the Ivy or tickets to the FA Cup Final, Ben, Richard and Nick are always on hand to help, believing that 'no' is not an answer!
Ben began his career back in 1994 at the Hilton Hotel in Sydney as pageboy. He was soon promoted to concierge and in 1997 was selected for the Annual Golden Keys Scholarship to study at the International Concierge Institute in Montreal. On his return to Australia in 1999, Ben became Head of Concierge for the Hilton Hotel in Sydney. In 2000, he relocated to London, where he has worked for various four and five-star hotels. Ben is a proud member of 
The Society of the Golden Keys - Les Clefs d'Or, the worlds most recognised and respected professional hotel concierge organisation (http://www.goldenkeysconcierge.co.uk/aboutus.html).
2009 has been a great year for Ben where he was eneterd in the Golden Keys Concierge of the year, and Ben was placed 2nd in London for 2009. The Cateys which is described as the Oscars of the Hotel Industry. The Awards dinner took place in November 2009 where Ben was victorious in winning the 2009 Cateys Front Office Manager of the Year!
Ben Malpass Profile
Name: Ben Malpass
Born: Sydney, Australia
Favourite attraction in London: Tower of London... Where else in the world would you find such a wonderful castle that was built over 900 years ago in the middle of such a vibrant and modern city?
Most unusual request: A guest requested a library be installed in his suite within 24 hours
Favourite day off: A country walk followed by lunch alongside the river in my local village pub in Kent
Major Events
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Madejski Fine Rooms: The John Madejski Fine Rooms are the former state rooms of Burlington House and private rooms of the Royal Academy. Taking place at the Royal Academy of Art
- Oliver - Theatre Royal, Drury Lane
- Jersey Boys - Prince Edward Theatre
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Sister Act - London Palladium
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Buddy - Duchess Theatre
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- Phantom of the Opera - Her Majesty's Theatre
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Shawshank redemption - Wyndhams Theatre
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Othello - Trafalgar studio's
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Priscilla Queen of the Desert - Palace Theatre
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War Horse - New London Theatre
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Thriller Live - Lyric Theatre
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Breakfast At Tiffany's - At Theatre Royal Haymarket
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The Rat Pack Live From Las Vegas - Adelphi Theatre
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Legally Blonde: The Musical - Savoy Theatre
To view our recommended London Attractions, please click here.
Gift Vouchers
Now available at The Cavendish London! We offer a wide selection of gift vouchers from relaxing weekend break stays to culinary dining experiences. Why not give the gift of a truly memorable experience? Please click here to view our gift voucher offerings.
The Concierge team at The Cavendish
Ben, Richard and Nick look forward to welcoming you to the Cavendish London and are here at your service. They can arrange any of the services listed below and more. Put them to the test and see what requests you can challenge them with!
... Just email concierge@thecavendishlondon.com with your requirements and questions - we're always here to help!
Our Commitment to the Environment
At The Cavendish London we are conscious that the action of each and every one of us has an impact on the environment. To ensure that we are doing our bit, we are attempting to reduce our carbon footprint in all areas of the business to build a sustainable future. As a guest, we welcome your support and encourage you to use services and activities that are environmentally friendly.
We are delighted to offer:
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Hybrid vehicles for airport transfers
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Hybrid and low emission vehicles for rental
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Information on cycle hire and tours including cycle maps
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Information on walking tours
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Information on local attractions within walking distance of the hotel including Museums, Galleries, National Trust and National Heritage sites.
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Walking and jogging maps
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Information and details on the London Public transport system.
If you feel there is anything else we could be doing to reduce our environmental impact please contact our dedicated green officer at environment@thecavendishlondon.com